LOST/MISSING PACKAGESZen Studio3 is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
Fulfillment time estimates are as follows:
2-7 business days for apparel products (t-shirts, hoodies, face masks, etc.)
2-5 business days for non-apparel products (mugs)
Shipping time varies by location. These are our estimates:
United States - 2-10 business days once shipped.
Total fulfillment/shipping time (estimated):
Anywhere from 4-17 business days (depending on size and content of order)
You will receive an email with a tracking number once your order is shipped.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.